Starting December 1, 2024, PIEE will implement Multi-Factor Authentication (MFA) to all users logging in with their User ID and Password.

There are two methods to authenticate to your account: via Authenticator App or via email.

DUE TO POSSIBLE LATENCY ISSUES ASSOCIATED WITH EMAIL, IF YOU CURRENTLY LOGIN TO PIEE WITH USER ID/PASSWORD, WE STRONGLY RECOMMEND YOU INSTALL THE AUTHENTICATOR APP ASAP TO AVOID SERVICE DISRUPTIONS!!!

Method 1: Authenticator Application
Authentication apps, once downloaded to your mobile device, create secure six-digit codes for account sign-ins.  Although these apps are vulnerable if your device is lost or stolen, they provide greater security compared to phone calls or text messages, effectively guarding against phishing, hacking, and interception.
After logging in go to My Account>Setup Authenticator App to setup the Authenticator App.
 
Method 2: E-Mail
Receiving an OTP (One Time Password) by email adds an extra layer of security to your account. This method ensures that only someone with access to your email can complete the login or transaction, protecting against unauthorized access.
Ensure that you have a valid e-mail address that you have access to. It should not be a group or shared email.
After logging in go to go to My Account > User Profile to update your e-mail address if necessary.