(
2024-OCT-18 00:00 UTC)
System: All Subject: FIX FOR: "site not secure" error Message For: All Users
*this is a system message, not an error*
If you receive an error "The connection for this site is not secure", or an SSL error attempting to log in, please contact your local system support.
It is a local browser error, it is not a PIEE error.
Troubleshooting of this error must occur locally by someone that has local system administrator access to the affected PC.
This error can be caused by:
- Out of date or incompletely installed local Root Certificates
- Outdated SSL cache in the browser
- Browser/Internet settings misconfiguration
- Browser extension Issues
- Incorrect Time and Date Settings
- Antivirus or firewall issues
- Network communication issues preventing a successful SSL connection
The recommendation is a local admin attempt the steps found here to reinstall root certificates https://militarycac.com/dodcerts.htm#There_is_a_problem first.
If still unsuccessful, disable all browser extensions, reset browsers to default settings, clear browser and Internet cache and clear ssl state. Add "cac.piee.eb.mil" and "piee.eb.mil" to the trusted sites list. Reset advanced internet options to its default state. Verify system date and time settings are valid, and local antivirus or firewall settings are not blocking SSL connections to piee.eb.mil or cac.piee.eb.mil, and that there are no known network communication issues.
Run Machine Setup steps found on https://piee.eb.mil/xhtml/unauth/web/homepage/machineSetup.xhtml
(
2024-JUL-15 15:29 UTC)
System: All Subject: Request for MOCAS Action Message For: All Users
We’ve made it easier to request a MOCAS Action. Just answer some simple questions about your request. We will help guide you through the form to ensure it’s completed accurately and ready to submit on your first attempt!
To download and complete the Request for MOCAS Action SmartForm, click here:
https://piee.eb.mil/uploads/SEPT_2024_DD_1797_Form_Wizard_Lock_28d66c0070.pdf
*Please note, you will need to download [click the SAVE or DOWNLOAD button], and then open this PDF using Adobe outside your browser*
For technical issues with the form, please contact your local PC support.