(
2025-DEC-19 00:00 UTC)
System: All Subject: WAWF Document Errors Action Required! Critical! Message For: All Users
Attention All Vendors
Please be aware the pre population of clins during the WAWF create a process may be populating incorrectly, resulting in errors.
We are aware of this issue and are actively working to resolve the situation. Updates will be posted where/when possible.
*update* The change responsible for these errors has been temporarily dissabled.
If selecting the necessary clin results in an error attempt to use a previously submitted invoice as a template and adjust your line items manually as necessary.
If you are unable to use a template as a workaround you may need to wait for a fix to be released.
(
2025-DEC-18 00:00 UTC)
System: All Subject: **Attention** CAM Appointment link issues Critical! Message For: All Users
**Attention**
There is a known issue with the links sent in "Approve CAM Appointment Request" Emails for Electronic Business POC’s to complete.
While a resolution for this issue is in development there is a simple workaround.
The Token URL received will begin with https://cac.piee.eb.mil/portal/applicationApproval?email=.....
Simply remove the “CAC.” From the URL so it reads https://piee.eb.mil/portal/applicationApproval?email=.....
In some cases, this will need to be done in your browser address bar after clicking the link and receiving an error that the site is not available.
If you continue to encounter errors approving a CAM, please call the Help Desk at 866-618-5988
(
2025-DEC-02 00:00 UTC)
System: All Subject: UPCOMING CHANGE /// Pay Office Customer Care Conta Critical! Message For: All Users
UPCOMING CHANGE /// Pay Office Customer Care Contact Change:
Effective December 8, 2025, the following pay offices will transition to new customer care contact numbers.
For Pay Office: HQ0431, HQ0471 (Contact 800-756-4571, Option 2)
For Pay Office: HQ0301, HQ0491 (Contact 800-756-4571, Option 3)
For Pay Office: HQ0600, HQ0685, HQ0750, HQ0649, HQ0648, HQ0747, HQ0791, HQ0793, HQ0650, HQ0647, HQ0646, HQ0623, HQ0684, HQ0622, HQ0873, HQ0874, HQ0792 (Contact 800-756-4571, Option 2)
For Pay Office: HQ0490 (Contact 1-800-553-0527)
(
2024-OCT-18 00:00 UTC)
System: All Subject: FIX FOR: "site not secure" error Critical! Message For: All Users
*this is a system message, not an error*
If you receive an error "The connection for this site is not secure", or an SSL error attempting to log in, please contact your local system support.
It is a local browser error, it is not a PIEE error.
Troubleshooting of this error must occur locally by someone that has local system administrator access to the affected PC.
Try this first: reinstall root certificates
This error can be caused by:
- Out of date or incompletely installed local Root Certificates
- Outdated SSL cache in the browser
- Browser/Internet settings misconfiguration
- Browser extension Issues
- Incorrect Time and Date Settings
- Antivirus or firewall issues
- Network communication issues preventing a successful SSL connection
The recommendation is a local admin attempt the steps found here to reinstall root certificates https://public.cyber.mil/pki-pke/tools-configuration-files/â¿¿ or https://militarycac.com/dodcerts.htm#There_is_a_problem first.
If still unsuccessful, disable all browser extensions, reset browsers to default settings, clear browser and Internet cache and clear ssl state. Add "cac.piee.eb.mil" and "piee.eb.mil" to the trusted sites list. Reset advanced internet options to its default state. Verify system date and time settings are valid, and local antivirus or firewall settings are not blocking SSL connections to piee.eb.mil or cac.piee.eb.mil, and that there are no known network communication issues.
Run Machine Setup steps found on https://piee.eb.mil/xhtml/unauth/web/homepage/machineSetup.xhtml
(
2024-JUL-15 15:29 UTC)
System: All Subject: Request for MOCAS Action Message For: All Users
To request a MOCAS Action just answer some simple questions about your request.
To download and complete the Request for MOCAS Action SmartForm, click here:
https://piee.eb.mil/uploads/SEPT_2024_DD_1797_Form_Wizard_Lock_28d66c0070.pdf
*Please note, you will need to download [click the SAVE or DOWNLOAD button], and then open this PDF using Adobe outside your browser*
For technical issues with the form, please contact your local PC support.