Government Customer Support

This support page is for users who are an employee of a government agency (civilian/military). If you are not a government employee, visit Support Contractor and Vendor Support.

For questions or issues regarding account access, payments and invoicing, or contracts, follow the instructions provided for the best support.

Contact our Help Desk for all other issues.

Account Access and Administration Support

Contact your Account Administrator for help with:

  • Resetting a password
  • Viewing or editing profile information
  • Resetting a certificate
  • Activating or deactivating users
  • Administering location codes
  • Looking up group names
  • Looking up Account Administrator (GAM/CAM) information
  • Managing group structure
  • Using activation reports
Find My Account Administrator

Payment and Invoicing Support

To check the status of a payment, contact your Contracting Officer or follow these steps:

  1. Log in to PIEE
  2. Navigate to Wide Area Workflow (WAWF)
  3. From the History folder, validate your invoice, receiving report, combo, or voucher is in "processed" status
  4. Access the myInvoice module. Run a payment report for the associated CAGE Code (Reports > Status and Date Report, or Reports > Payment Report).
  5. Or, contact the payment center (Find your payment center in the PIEE application by navigating to WAWF > Lookup > Pay DoDAACs)

Contract Support

Contact your Contracting Officer for help with:

  • Questions or concerns with contract information
  • Checking the status of a payment request

Find your Contracting Officer on the front page of your contract.

PIEE Training and Documentation

If you need help with a specific application within PIEE, visit Web Based Training for extensive documentation for all of PIEE including:

  • Training videos
  • Demos
  • Workflows
  • How-to guides
  • Role types and descriptions

Go to Web Based Training

Help Desk

Contact our Help Desk for issues not listed above.

Please note, our Help Desk cannot take any action on your WAWF documents.

Send a Secure Message

866-618-5988

Email: disa.global.servicedesk.mbx.eb-ticket-requests@mail.mil
Fax: 801-605-7453

Help Desk Hours
Monday - Friday, 06:30 – 24:00 EST

Support by Agency

Contact your agency's help desk for additional assistance.

EDA Help
EDA
Email: disa.global.servicedesk.mbx.eb-ticket-requests@mail.mil
Phone: 866-618-5988
Fax:
DSN:

IUID Help
IUID
Email: disa.global.servicedesk.mxb.eb-ticket-requests@mail.mil
Phone: 866-618-5988
Fax:
DSN:

myInvoice Help
MINV
Email: dfas.dscc.jjh.mbx.cco-esolutions-myinvoice@mail.mil
Phone:
Fax:
DSN:

USMC Help Desk
WAWF
Email: usmcwawfhelpdesk@saic.com
Phone: 800-520-1363 opt 3
Fax:
DSN:

Navy Help Desk
WAWF
Email: dfas.cleveland-oh.ztc.mbx.ccl-ec-navy-wawf-helpdesk@mail.mil
Phone: 800-756-4571 opt 6
Fax:
DSN:

DCMA Help Desk
WAWF
Email: servicecenter@dcma.mil
Phone:
Fax:
DSN:

DFAS Help Desk
WAWF
Email: https://www.dfas.mil/dfas/AskDFAS/DoDAAC.html
Phone:
Fax:
DSN:

DLA Help Desk
WAWF
Email: wawf@dla.mil
Phone:
Fax:
DSN:

SPM HELP
WAWF
Email: disa.global.servicedesk.mbx.eb-ticket-requests@mail.mil
Phone: 866-618-5988
Fax:
DSN:

Air Force Help Desk
WAWF
Email: saf.fmpaffso.customerservice@us.af.mil
Phone: 937-257-3117
Fax:
DSN: 312-3117

NASA GAM Help
WAWF
Email: HQ-WAWF@mail.nasa.gov
Phone:
Fax:
DSN:

Army Help Desk
WAWF
Email: dfas.dscc.jac.mbx.army-wawf-helpdesk@mail.mil
Phone:
Fax:
DSN: