Vendor Customer Support

Account Access and Administration Support

Contact your Account Administrator for help with:

• Resetting a password
• Resetting a certificate
• Viewing or editing profile information
• Activating or deactivating users
• Administering location codes
• Looking up group names
• Looking up Account Administrator (GAM/CAM) information
• Managing group structure
• Using activation reports

Payment and Invoicing Support

To check the status of a payment, contact your Contracting Officer or follow these steps:

1. Log in to PIEE
2. Navigate to Wide Area Workflow (WAWF)
3. From the History folder, validate your invoice, receiving report, combo, or voucher is in "processed" status
4. Access the myInvoice module. Run a payment report for the associated CAGE Code (Reports > Status and Date Report, or Reports > Payment Report).
5. Or, contact the payment center (Find your payment center in the PIEE application by navigating to WAWF > Lookup > Pay DoDAACs)

Contract Support

Contact your Contracting Officer for help with:

• Questions or concerns with contract information
• Checking the status of a payment request

Find your Contracting Officer on the front page of your contract.

PIEE Training and Documentation

If you need help with a specific application within PIEE, visit Web Based Training for extensive documentation for all of PIEE including:

• Training videos
• Demos
• Workflows
• How-to guides
• Role types and descriptions