(
2026-AUG-12 00:00 UTC)
System: All Subject: ATTENTION: One Pay Sunset & WAWF Transition Update Action Required! Critical! Message For: All Users
ATTENTION: One Pay Sunset & WAWF Transition Updates
One Pay Shutdown Notification for Local Processing Official (LPO):
LPOs for the following One Pay Pay Office DoDAAC(s) N45924, N56001, N60951, N60957, N61240, N62588, N62649, N62863, N63005, N68529, N68688, N68732, N68892, HQ0248, HQ0393, HQ0721, HQ0420, we are asking you to review actionable “Final” invoices and take one of the following actions as soon as possible:
- Accept and forward the invoice(s) to DFAS for payment, or
- Reject the invoice(s) back to the vendor with the appropriate reason.
Important Timeline:
- Cutoff Date: Friday, 16 October 2026
- Beginning Monday, 19 October 2026, any remaining unresolved “Final” invoices will no longer be excluded and will be added to the list of invoices requiring rejection action.
On 2 November 2026, all One Pay LPO roles will be deactivated and invoices will no longer be processed for these Pay DoDAACs. Please complete your review and necessary actions by the cutoff date to avoid unnecessary rejections and potential delays in payment processing.
Vendors:
If you receive invoice rejections, please work with your Contracting Officer to modify contracts to the correct new pay office DoDAAC. They will determine the status of the contract and what actions are needed to validate payments.
(
2026-AUG-03 01:00 UTC)
System: All Subject: PAYMENT OFFICE HQ0338 IS NO LONGER ACTIVE. Action Required! Critical! Message For: All Users
PAYMENT OFFICE HQ0338 IS NO LONGER ACTIVE. DO NOT SUBMIT INVOICES TO THIS PAYMENT OFFICE. PLEASE READ BELOW
Effective September 1, 2026 Payment Office HQ0338 was deactivated and is no longer valid for invoice submission. Please direct invoices to Pay Office DoDAAC HQ0339. If your contract still reflects Pay Office HQ0338 , please contact your PCO to execute a contract modification to change it to HQ0339.
(
2026-JUL-27 00:00 UTC)
System: All Subject: PIEE account deactivation timeline Action Required! Critical! Message For: All Users
On OCT 14th, 2026, PIEE will implement a configuration change to the amount of time an account may be left unused before it goes into an inactive status.
This means you will need to log into your PIEE account at least every 34 days to keep your account active.
THIS IS NOT A PASSWORD CHANGE REQUIREMENT.
Who: All PIEE account holders
What: Log into your PIEE account at least every 34 days to keep it active
When: Wed, 15 Oct 2026 17:00 EST
Why: This change is to comply with DoW and DLA cyber security standards
(
2024-OCT-18 00:00 UTC)
System: All Subject: FIX FOR: "site not secure" error Critical! Message For: All Users
*this is a system message, not an error*
If you receive an error "The connection for this site is not secure", or an SSL error, please contact your local system support. It is a local browser error, it is not a PIEE, account, or certificate error.
Troubleshooting of this error must occur locally with someone who has local system administrator access to the affected PC.
Possible solutions:
Try this first: Fully clear your browser, and system temporary internet cache, cookies, and SSL cache. (See below)
Complete the Machine Setup under New User on the website (link below)
Correct the system date and time
Reinstall root certificates (The DigiCert Global Root certificates may need to be manually deleted from the trusted root certificate store prior to reinstallation in some cases)
*the root installer should be run as administrator
https://public.cyber.mil/pki-pke/tools-configuration-files/
https://militarycac.com/dodcerts.htm#There_is_a_problem
Machine Setup steps found on https://piee.eb.mil/xhtml/unauth/web/homepage/machineSetup.xhtml
To fully clear your cache, cookies and SSL Cache:
From the Start menu search for “Internet Options”
On the General Tab > Under Browsing History click Delete > Uncheck "Preserve Favorites Website Data" [if available] > Check "Temporary Internet Files" [if unchecked] > Check "Cookies" [if unchecked] > Click Delete > On the Content Tab > Click Clear SSL State
ON Edge and Chrome
Settings > Privacy > Clear browsing data > Select - All Time for the timeframe > Cookies and other site data > Cached images and files > Site Settings > click “Clear data” and restart the browser.
If still unsuccessful: disable all browser extensions. reset browsers to default settings. clear browser and Internet cache and clear ssl state.
Add "cac.piee.eb.mil" and "piee.eb.mil" to the trusted sites list. Reset advanced internet options to its default state.
Verify system date and time settings are valid, and local antivirus or firewall settings are not blocking SSL connections to piee.eb.mil or cac.piee.eb.mil, and that there are no known network communication issues.
(
2024-JUL-15 15:29 UTC)
System: All Subject: Request for MOCAS Action Message For: All Users
To request a MOCAS Action just answer some simple questions about your request.
To download and complete the Request for MOCAS Action SmartForm, click here:
https://piee.eb.mil/uploads/SEPT_2024_DD_1797_Form_Wizard_Lock_28d66c0070.pdf
*Please note, you will need to download [click the SAVE or DOWNLOAD button], and then open this PDF using Adobe outside your browser*
For technical issues with the form, please contact your local PC support.